The majority of the population believe there is not anything new with storage facilities. It is widely believed that they are just businesses selling space to hold our extra stuff. These facilities are usually older buildings with garage-style sliding doors and locks. However, in Longview, TX, Superior Storage is changing this misconception. Superior Storage is offering the latest cutting-edge technology in the storage industry by offering a complete “smart” facility giving tenants access to entry points and units by using their smart phones. Customers can even pick which space they would like from the website if they prefer not to come in during business hours to rent a unit.
After the client decides they need a storage facility, they have multiple options in which to choose in proceeding and can pick the one that best fits their lifestyle. The first option is to utilize the office and Superior’s professional on-site staff. The staff are trained to provide the absolute best customer service and most exceptional service in East Texas by using the newest technologies in the self-storage industry. Leasing is made easy and convenient with the Tenant Interface in the lobby. The Superior staff are highly trained to be available to walk customers through the process as much as needed. Customers can enjoy refreshments and beverages as they select and rent their unit, make the payment, and view all of the account information from the Tenant Interface.
The second option for potential tenants is to completely utilize the website and never have to speak to a person. Superior’s website will offer many tools to help each customer to decide which size unit works best for their needs to help save them money and ensure they are matched with the unit that best fits their needs. The website is full of videos of the facility, videos showing how the technology works, and even a storage calculator to help pick the size and price that best fits the customers’ needs. Once the customer has decided to pick their size unit, the website has an actual map to choose the exact unit to rent, set up payment and fill out the paperwork all online and all without ever having to talk to someone! This is definitely a fantastic option for a customer who is crunched for time.
One of the most impressive features offered by Superior is the fact that every unit is completely accessible from the customer’s smart phone. There are no annoying key pads and old-fashioned locks and keys. Directly after signing a lease, the customer will receive a text message with a link to download the Superior Storage app. This app grants the customer access to the loading and/or unloading area and the specific unit. All of the units have additional security features that prevent each unit from being accessed by anyone else other than the tenant. There is a thermal sensor behind every door, so the customer’s items are completely protected. In addition, every unit is climate-controlled to ensure protection from the East Texas climate all year long. (Check out our FAQ for answers to our customers most frequently asked questions!)
From the time customers drive into the parking lot, it is highly noticeable that this is not a typical climate-controlled storage facility. Superior took the typical storage experience and created something new and improved with the customers’ needs in mind. Superior offers more than just a unit with a key. Superior Storage offers the smart solution in the storage industry.